Incident Review Report

Plantilla gratuita

A post-incident review (postmortem) report

Para engineering, operations, and support teams

Gratis, sin necesidad de cuenta
Formatos disponibles

Al hacer clic en «Usar esta plantilla» o descargar un archivo, reconoces que has leído y aceptas quedar vinculado por las Condiciones del servicio y la Política de privacidad de Revise, y que la plantilla se proporciona «tal cual», sin garantía de ningún tipo, y no constituye asesoramiento legal, financiero ni profesional.

INCIDENT REVIEW

[Incident title: what failed, in plain words]

INCIDENT ID

[INC-0000]

SEVERITY

[SEV-1 / 2 / 3]

STATUS

[Resolved / Monitoring]

DATE

[Month DD, YYYY]

DURATION

[HH:MM]

AUTHOR

[Name]

This review describes what happened and how to prevent it. It focuses on systems and processes, not individuals.

Summary

[Two or three sentences: what failed, who was affected, how long it lasted, and how it was resolved.]

Impact

  • [Customers or users affected: number or share]
  • [Services or features affected]
  • [Data loss or corruption: none / describe]
  • [Financial or contractual impact, if known]

Timeline

All times in [UTC].

TIME

EVENT

[00:00]

[Change deployed / first error observed]

[00:00]

[Alert fired / issue reported by customer]

[00:00]

[Incident declared; responders engaged]

[00:00]

[Mitigation applied]

[00:00]

[Service fully restored]

Detection

[How the incident was detected, how long detection took, and whether monitoring would have caught it sooner.]

Contributing factors

  1. [Technical factor]
  2. [Process factor]
  3. [Factor that made the impact larger or longer]

What went well and what did not

Went well

  • [Item]
  • [Item]

Did not go well

  • [Item]
  • [Item]

Corrective actions

ID

ACTION

OWNER

DUE

STATUS

A1

[Action that prevents recurrence]

[Name]

[MM/DD]

[Open]

A2

[Action that improves detection]

[Name]

[MM/DD]

[Open]

A3

[Action that reduces impact]

[Name]

[MM/DD]

[Open]

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