[Your Name]
[Street Address]
[City, State ZIP]
[email@example.com] · [Phone]
[Month DD, YYYY]
[Name or Customer Service Department]
[Company Name]
[Street Address]
[City, State ZIP]
Re: Complaint about [product or service], [order, account, or reference number]
Dear [Name or Customer Service Manager]:
On [Month DD, YYYY], I [purchased / signed up for] [product or service] at [location or website] for $[amount]. I am writing because [one-sentence statement of the problem].
What happened:
[Month DD]: [Event, e.g., the item arrived damaged]
[Month DD]: [Event, e.g., I contacted customer service; reference number]
[Month DD]: [Event, e.g., no response or unresolved outcome]
To resolve this, I request [a full refund / a replacement / a repair / a credit of $amount]. Please respond by [Month DD, YYYY], [14] days from the date of this letter.
Copies of my [receipt, order confirmation, photos, and correspondence] are enclosed. You can reach me at [Phone] or [email@example.com].
Sincerely,
[Your Name]
Enclosures: [List of documents]