Experienced Professional Resume

[Your Name]

OPERATIONS MANAGER

[City, State]
[email@example.com]
[Phone]
[LinkedIn URL]

EXPERTISE

Process improvement
Team leadership
Workforce planning
Vendor management
Performance reporting

TOOLS

Excel
Project coordination

EDUCATION

BS, Business
Administration

[University Name]
[City, State]
2018

PROFILE

Operations manager with eight years of experience improving service delivery and leading frontline teams. Combines hands-on coaching with practical analysis to improve reliability, cost control, and the customer experience.

EXPERIENCE

Senior Operations Manager

[Company Name] · Jan 2022–Present

• Lead a 24-person team across two sites, overseeing scheduling, vendor performance, and service quality.
• Reduced order turnaround from 4.2 to 2.8 days by redesigning handoffs and introducing a daily exception review.
• Built a weekly dashboard that helped improve on-time delivery from 89% to 97% over six months.
• Introduced onboarding and coaching routines that reduced new-hire ramp time by three weeks.

Operations Supervisor

[Company Name] · Jun 2018–Dec 2021

• Supervised a 12-person service team, balancing workloads and resolving escalated customer issues.
• Standardized inventory checks and supplier follow-up, reducing stock discrepancies by 30%.
• Coordinated a scheduling-system rollout and trained team leads without disrupting service.